Privacy policy

Privacy Policy
Last updated: 09 December 2025

This Privacy Policy explains how ELASPERA UK LTD (“elaspera.com”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit our website, make a purchase, or interact with our services (the “Services”).

Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updated versions will be posted on our Site with the revised date.

Information We Collect
We collect personal information you provide directly (contact details, order details, account data, support communication), information collected automatically through cookies and similar technologies (IP address, device data, usage activity), and information from third parties such as Shopify, payment processors, and analytics partners.

How We Use Your Information
- To process orders, manage your account, arrange shipping, and handle returns.
- To send marketing or promotional messages (you may opt out anytime).
- To detect and prevent fraud or malicious activity.
- To answer inquiries and improve our Services.

Cookies
We use cookies to operate and enhance our Site. You may disable cookies through your browser, but some features may not function properly.

How We Share Information
We may share your information with service providers (payments, shipping, analytics), marketing partners, affiliates, or where required by law. We do not sell or use sensitive personal data without consent.

Third-Party Links
We are not responsible for the privacy practices of external sites linked from our platform.

Children’s Data
We do not knowingly collect information from children under 16. Contact us if data was submitted by a minor.

Security & Retention
We use reasonable safeguards to protect your information. Data is retained only as needed to operate our Services or meet legal obligations.

Your Rights
Depending on your region, you may have rights to access, delete, correct, restrict processing, or request portability of your personal data. You may also withdraw consent or manage email preferences.

Complaints
You may contact us with concerns or file a complaint with your local data protection authority.

International Users
Your data may be processed or stored outside your country by our staff or service providers.

Contact Information
Store Name: ELASPERA UK LTD
Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Email: Hello@elaspera.com
Phone: +442033931607
Customer Service Hours: Mon–Fri, 9:00 AM–5:00 PM (GMT)