Refund policy
Return and refund policy
30-Day Simple Returns
At elaspera.com, we want you to be completely satisfied with your purchase. If something isn’t right, our return process is straightforward and customer-friendly.
Return Policy Summary
Return Window: You may request a return within 30 days from the date you receive your order.
Item Condition: Products must be unused, in original condition, and returned with all original packaging.
Support: Our customer care team will guide you through the entire return process.
Territorial Scope: This policy applies to purchases made within the United Kingdom.
Return Costs
Defective or Incorrect Items: Free return shipping. This covers items damaged in transit, incorrect orders, or faulty products.
Customer Remorse (Change of Mind): You are responsible for the actual return shipping cost if you purchased the wrong item, the product does not fit, or you choose to return it for personal reasons. Shipping fees are non-refundable.
Restocking Fee: No restocking fees apply.
How to Return an Item
1. Contact Us: Email Hello@elaspera.com with your order number and reason for return.
2. Pack the Item: Place the item securely in its original packaging with all accessories, labels, and documents.
3. Send the Package: Follow the instructions in your return authorization email and drop the parcel at the assigned courier location.
Refund Process
Inspection: Returned items are reviewed to ensure they meet our return requirements.
Refund: Eligible refunds are processed within 7 business days after inspection. Your payment provider may take an additional 7 business days for the amount to appear in your account.
Exchanges
Need another size, color, or product? Contact us — we’ll assist you with a fast and easy exchange.
Non-Returnable Items
Some items may not be eligible for return for hygiene or safety reasons. These products will be clearly labeled as non-returnable on their product page.
Need Help?
Check our FAQ or contact us at Hello@elaspera.com.
Contact Information
Store Name: ELASPERA UK LTD
Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Email: Hello@elaspera.com
Phone: +44 203 393 1607
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
We reply to all emails within 24 hours on business days; weekend messages are answered on Monday.