Shipping policy

Shipping Policy

ELASPERA Shipping Policy

At elaspera.com, we aim to provide a smooth and reliable shopping experience for all customers in the United Kingdom. Our shipping process is simple, transparent, and customer‑focused. We currently ship only within the United Kingdom and do not offer international delivery.

Shipping & Delivery Times
Order Cutoff Time: 5:00 PM (GMT). Orders placed after this time are processed the next business day.
Order Handling Time: 1–4 business days (Monday–Friday). Once prepared, your order will be handed to one of our delivery partners.
Transit Time: 6–12 business days (Monday–Friday).
Estimated Delivery Window: 7–16 business days total from the date of purchase.

Carriers We Use
We work with reliable UK delivery partners, including:
- Royal Mail
- DPD
- UPS
- FedEx

Shipping Costs
Free Shipping: All orders shipped within the UK qualify for free delivery—no minimum purchase required.

Delivery Issues
If your order is delayed, missing, or arrives damaged, contact our customer support team right away. We are here to assist and ensure your order is delivered properly.

Order Tracking
Once dispatched, you will receive an email with your tracking number. You can follow your shipment through our Track My Order page.

Need Help?
Visit our FAQ page or reach out to our customer service team.

Contact Information
Store Name: ELASPERA UK LTD
Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Email: Hello@elaspera.com
Phone: +442033931607

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
We respond to all emails within 24 hours on business days. Weekend inquiries are answered on Monday.